You own a property or have you just purchased one? If so, here you'll find everything you need to know to manage your account simply and efficiently.
Your online account allows you to manage your contracts, pay your bills, follow your consumption and consult your documents 24/7.
1. To get started
To create my account, I make sure I have all the information below:
2. I go to the " Créer mon compte en ligne" section
3. I put my customer reference
You will find it at the top of my invoice in the form 98-0000000000.
4. I confirm my information
You just need to validate one of the information given (e-mail, mobile number or landline number) to continue your registration.
Create my account online now
Do you want to subscribe to a water contract for your home?
Please provide your:
The number engraved on your meter.
The start date of your lease or the date you moved in.
The 5 black digits numbers displayed on your meter on the date you moved in.
Your bank account must be French, if not you can apply by using a classic form.
*If you wish to use a bank account domiciled outside France or in Monaco, please contact customer service.
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If you are not sure to understand everything, you can translate the pages of our website with Google translate.
To pay your bill, you just need to have an online account. To create your account, click here.
With your secure online account, you can choose the payment method that suits you:
*If you wish to use a bank account domiciled outside France or in Monaco, please contact customer service.
For more information, please visit our page about our different payment methods.
Pay my billYou wish to cancel your water subscription?
Please provide your:
To cancel online, you have two options:
We offer a free translation service with "Acceo langue" in the customer’s agency closest to your town.
This is a zoom interpretation service in foreign languages (more than 100 foreign languages) for our non-French speaking customers.
2 solutions are proposed to you:
If you wish to come to the agency, on the customer service page, enter your city to access the address of the nearest agency.
The service is available Monday to Friday: from 9 am to 12:30 pm and from 1:30 pm to 5:30 pm.
C’est un service de visio interprétation en langues étrangères pour accompagner nos clients non francophones.Avec l’application Acceo Pro, nous vous offrons la possibilité d’échanger avec un conseiller client directement en face à face. Ce service est uniquement disponible en agence clientèle.
En savoir plusDepuis votre espace client, vous pouvez gérer vos contrats, payer vos factures, suivre votre consommation et consulter vos documents 24h/24, 7j/7.
En savoir plusIl vous suffit d'en faire la demande en ligne. Veillez à être précis sur la date de départ de votre habitation. Si vous êtes locataire, il est préférable de faire vos démarches à la date de fin de votre bail. Si vous êtes propriétaire, à la date de signature de la vente.
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